FAQS
GENERAL QUERIES
Where are your products made?
Through strategic partnerships with world-class manufacturers, our inventory empowers us to offer you the most diverse selection of premium products. Our global supply chain ensures you have access to a variety of top-tier goods delivered directly to your location.
How long Will I Get My Order?
Free & Fast 3-10 Business Day Delivery on all orders to all Continental US. At Glowlings we process your orders and provide free delivery on all orders Monday to Friday.
Are My Order Shipped From The United States?
Yes! All orders are shipping normally from our warehouse in Chino, California for the Western, Mountain, Central United States. We shipping from our warehouse in New Jersey, for the Eastern United States.
What If I Have An Installation Question?
No problem! We're here to help! Each of our product packages will come with a product installation instruction to guide you on how to install our lamps correctly.
If you have any questions, just email us at official@glowlings.com with your questions, questions and photos and someone will get back to you within 24 hours.
What shipping carriers do you use?
FedEx and UPS as our logistics partner to ship out Glowlings products.
Do you offer bulk or business discounts?
Sure, If you are a business owner, interior designer, or real estate developer, please reach out to us for custom invoicing and exclusive discounts.
FAQS
PAYMENTS
What payment options do you accept?
We accept the following forms of payment:
- Credit Card (Visa,Mastercard,Maestro,JCB,American Express,Diners、Discover)
- Paypal
How secure is my online order?
At Glowlings we are committed to protecting your personal information and providing a secure online experience. We use industry standard encryption and password protection technologies with SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers.
Do you take orders over the phone?
Sorry,we don't currently take payments for orders over the phone. When completing your order please use one of the secure methods provided.
FAQS
ORDER QUERIES
Can I purchase multiple products in a single order?
Yes you can! If you want to buy multiple products from our store, you can simply browse the products you want and press the “add to cart” button, this will add the product to your cart and you can find them in your shopping cart when you’re ready to purchase your item.
How do I know an order is confirmed?
After you’ve completed your purchase, we will send you a confirmation email or SMS to the provided email address which will contain all your order information.
After this, we begin to process your order and get it ready for shipment. Upon shipment, you will receive a second email with all your tracking information. You can track your orders here.
Can I modify the contents of my order?
If you want to add more items to your existing order please get in touch as soon as possible as we may be able to assist you within 24hrs of the original order being placed. If your change is outside this time period and you would like to add to your order please place an additional order and then get in touch with our customer service team.
How do I enter my shipping and billing address?
Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "?" to "c". If you are having trouble placing an order please get in touch using the onsite chat.
FAQS
SHIPPING & DELIVERY
Where do you ship to?
Currently, we only ship to the United States. If you live in another country, please contact us to let us know your location and we will be happy to see if we can arrange shipping for you.
How do I track my order?
Simply visit the Tracking page by clicking here, or by navigating to the link on either the footer of the website. Enter your tracking number in the space provided to view the status of your shipment, as well as its current location.
Where are the items?
All products are shipped from our warehouse in the United States.
FAQS
RETURNS, REFUNDS & EXCHANGES
How do I cancel/return an item?
If you place an order by mistake or want to change something, please email us as soon as you can at official@glowlings.com. We're usually pretty quick to start processing orders and once we've started, we can no longer cancel your order. In this case, you will, unfortunately, have to wait for your order to arrive, email us to arrange a returns request and then send it back to the address we give you.
My order has arrived damaged what can I do?
If your order arrives damaged, please contact us with images or a video documenting the product and any damage incurred and we will do our best to resolve the problem!
What do I do if I have missed items in my order?
If something is still missing, please contact us immediately at official@glowlings.com
Can I return my product?
As part of our 100% Satisfaction Guarantee, returns are allowed within 30 working days of your receipt. The return policy means you can return all full-price, non-sale items for any reason within 30 business days of receipt. Please view our full returns policy here