Return Policy

Thank you for shopping at glowlings.com! We want you to be happy with your purchase and your experience shopping with us. Whether you've already purchased, or are just browsing, we want to outline our return policies so you know what you can expect from us.

Returning or Exchanging a Damaged, Defective, or Incorrect Item

If you received an item that was delivered damaged or defective, or received an incorrect item, we're sorry to hear that! Please read through the following.

We encourage you to inspect your items immediately upon arrival. For packages damaged during shipping, we recommend taking photos and refusing delivery. If the damage is noticed after delivery, most shipping companies allow only 2 business days to make a claim for the damage.
For home lighting fixtures, returns can be made within 30 business days. Defective items can be exchanged within 3 months (determined by item category). If no replacement item is available, we may, at our discretion, replace your item with a similar item.
Only unassembled, uninstalled items are eligible for return.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
If you have any questions or problems regarding the use of the item, please contact us: official@glowlings.com
If you need to request a return, refund or exchange, please contact our customer support team via Live Chat or email official@glowlings.com (Monday-Friday 9am-6pm Pacific Time). You can also request a return from the Past Orders area of your account page when logged in.

Returning or Exchanging a Non-Defective Item

We understand that sometimes you change your mind. If you purchased items from us and decide you no longer need or like one or more of the items, please read the following.

For home lighting fixtures, returns can be made within up to 30 business days, minus the standard 20% restocking fee+5.2% transaction fee. Please note that items marked "Final Sale" cannot be returned.
We will provide you with a return shipping label free of any additional charge (continental U.S. only).
No refund will be granted for product which has been used, installed, or tampered with in any way which compromises our ability to remarket or resell the product. glowlings.com maintains full discretion in decisions regarding a product's fitness for return.
Due to personal reasons, if you don't like the product, the buyer needs to bear the round-trip shipping cost. Seller is solely responsible for the cost of product issues.
Use original packaging if possible.
Each item will be inspected upon return. Items that are not in new condition may refused based on the condition of the item.If item has been disassembled or installed previously and cannot be resold, Glowligns will not approve the return.
If an item is refused, you will NOT be issued a refund. You will have 14 business days to alert us whether you would like us to return the item to you, at your expense, or to dispose of the item for you.
Sorry, we can't offer exchanges. If you'd like to get a different color or size, return the first order for a refund and then you can make a new order for the item you'd like.
Items labeled as "Final Sale" are considered final and cannot be returned for refund, credit, or exchange.
To request a return or refund, please contact our Customer Support Team at official@glowlings.com, via Live Chat, Monday-Friday 9am-6pm Pacific Time.

How to Make a Return

Fill out a return form from the Return Center or contact our Customer Support team.
They will process it as soon as we receive your return form.
Ship the returned item back to the address provided to you by our team. Make sure to ship within 30 business days of receipt.
Pack all items in such a way that they will not become damaged during shipping.
Be sure to include your refund confirmation number so we can accurately determine ownership of your returned item.
Please ship with a carrier that provides tracking information, and insure the package for the cost of the item or items. Items lost or damaged in shipping cannot be refunded.
Refunds will be credited to the credit card of purchase within 30 business days of item being returned to glowlings.com.
If you have any further questions, don't hesitate to get in touch with us again: official@glowlings.com